Full Time Kigali, Rwanda

MASS is seeking a full-time Operations Lead to join our team in the Africa Studio based in Kigali, Rwanda. We are a mission-driven design collective that approaches architecture with an interdisciplinary focus on improving people’s lives in measurable ways. This position is an opportunity to join a dedicated, diverse, and passionate team working to research, build, and advocate for architecture that promotes justice and human dignity.

Position Summary

Reporting to the Senior Director of Operations, this role will focus on the day-to-day operations of the Africa Studio while collaborating closely with the global admin team on broader organizational initiatives.

The ideal candidate will ensure smooth, efficient, and welcoming daily operations across our studio facilities, field logistics, and organizational culture. They will manage office systems and support staff, oversee vehicle fleet logistics, coordinate admin vendors, support the coordination of health and safety protocols across office and project site environments, and foster a positive studio environment through internal communications and culture-building events.

Main Duties and Responsibilities:

1. Office and facilities management

• Oversee daily office operations, facilities maintenance, and office support staff to ensure a functional, clean, and productive work environment.
• Field all incoming office phone calls, routing inquiries and messages to appropriate team members promptly.
• Manage Africa Studio administrative vendor relationships, contracts, service agreements, and performance evaluations.
• Manage office procurement, inventory tracking, and administrative record-keeping in alignment with organizational standards.

2. Logistics and fleet management

• Coordinate in-country and international team travel, transport, accommodation, and event logistics for staff and visiting partners.
• Manage and coordinate the company vehicle fleet, including maintenance schedules, driver assignments, fuel tracking, and compliance.

3. Health and Safety coordination

• Develop, update, communicate, and monitor the implementation of Health and Safety protocols for the Africa Studio.
• Support site safety protocols for the design teams, ensuring staff overseeing active projects are trained on, aware of, and implementing necessary safety measures for everyone on site.
• Track regional health risks, disease outbreaks, and security conflicts to update travel protocols, maintain staff tracking, and communicate timely safety guidance for work travel.
• Maintain studio emergency response plans, first aid kits, emergency contacts, and safety compliance resources across all facilities.

4. Internal communications and studio culture

• Coordinate internal communications for the Africa Studio, including managing updates for regular all-office meetings.
• Plan and execute studio culture and engagement events, including staff onboarding logistics, Lunch & Learns, Fanta Fridays, and team celebrations.
• Collaborate with the global admin team on cross-studio initiatives, policy updates, and operational improvement projects.

5. Perform other related administrative, operational, and logistical duties as needed to support studio growth and organizational priorities.

Qualifications
The ideal candidate is a self-driven, principled professional and a proactive problem solver who takes initiative in fast-paced environments. Possessing high integrity and strong ethical standards, they excel at handling sensitive organizational information with all necessary confidentiality and compliance. They thrive when balancing competing priorities, demonstrating a proven ability to manage multiple operational initiatives simultaneously with precision and agility. They bring a strong service mindset and a dedication to supporting our team, partners, and local communities.

Required Skills/Education

• University degree in Business Administration, Operations Management, Communications, or a related field.
• 3+ years of demonstrated professional experience in office operations, administration, facility management, or logistics within multicultural teams or international organizations.
• Proven track record of managing fleet systems, vendor contracts, in-country and international travel logistics, and administrative record-keeping.
• Practical understanding of health, safety, and emergency response protocols in office environments, remote field travel, and construction sites.
• Excellent written, verbal, and formal reporting skills; experience coordinating internal communications and planning organizational events.
• Fluency in English and Kinyarwanda is required; working command of French is a strong added advantage.

How to Apply

You may apply at this link.

MASS is an equal opportunity employer and is committed to building a diverse and inclusive team. With over 100 employees from almost a dozen countries, MASS embodies our belief that only a diverse staff from widely varied cultural and socioeconomic backgrounds is properly equipped to tackle complex challenges in our communities. We aspire to create a more inclusive architecture profession and encourage all qualified individuals to apply.

Applications will be reviewed on a rolling basis, so early application is recommended. We will be in touch with next steps once your application has been reviewed.

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